Terms And Conditions

Terms & Conditions

Registration: A registration fee of £30.00 is payable on acceptance of the Registration Form. The registration fee will only be refunded if we are unable to provide a place on the required commencement date.

Funded Children will not be required to pay a registration fee. No upfront payment for securing your child’s funded place will be needed.

Confirmation of Place: The child’s place will be confirmed in writing. The confirmation will include details of the child’s commencement date along with the required sessions.

Nursery Fees
Fees are charged on a calendar monthly basis and are payable on the 1st of the month in advance.
The initial payment of fees will be determined by the child’s commencement date with us and will include all sessions booked from that date, up to, and including the remainder of that particular month.
Snacks are included in the fees. The nursery will provide cow’s milk (intolerance alternative can be provided) or water . Funded lunches are available for children accessing ELC or are accessing an eligible 2 space. Packed lunches should be provided by parents/carers for children under 3 or do not wish a funded hot meal.
Payment may be made by Standing order or Childcare Vouchers.
The nursery reserves the right to review the fees. In the event of there being changes to the fees one calendar month’s written notice shall be given.
A refund will not be given where a child is absent from the nursery due to sickness or holiday.

If fees remain outstanding for more than 5 days:
  • The nursery reserves the right to charge a late payment fee of 10% on any outstanding balance
  • The nursery may serve 7 days’ notice in writing to terminate the contract. Upon termination of this contract the child shall cease forthwith to be admitted to the nursery and the nursery’s notice to terminate shall be regarded as a formal demand for all outstanding monies.
Types of Sessions & Conditions of Booking
The session types available are set sessions. Further details of these, accompanied by the Fees Schedule, can be obtained from the nursery or viewed on our website.
Set sessions are permanently booked recurring sessions or days requiring one full calendar months’ notice in writing should this be necessary to change.

Extra Sessions/Hours: We are happy to offer extra sessions and hours if they are available:
Please try to give as much notice as possible if you require extra sessions so that we can organise staffing for your child.
Sessions or extra sessions booked but not taken are not refundable or transferable unless agreed by the nursery Manager due to exceptional circumstances.

Cancellation/Termination of Contract: After the child’s initial admission to the nursery either party may terminate this contract by giving one calendar months’ notice in writing. This period is subject to the termination not being due to non-payment of fees as outlined above. During that said one month period the nursery undertakes to continue to admit the child and the parent/carer undertakes to pay for all fees due. In the event of the parent/carer failing to pay the month’s fees the child’s place shall be immediately withdrawn and the nursery shall be entitled to serve a formal demand for payment of such monies.
In the event of the parent/carer giving notice of withdrawal of the child and immediately withdrawing the said child there shall be due to the nursery one calendar month’s fees in lieu of notice. Failure by the parent/carer to provide one calendar months’ notice or any notice at all shall render the parent/carer liable to the nursery for one month’s fees. One month’s notice must also be given if sessions are requested to be reduced.
Notice must be made in writing to the nursery Manager.

Late Collection Policy: The nursery reserves the right to charge parent/carers when they do not collect their child at the agreed time, a charge at the rate of £7.50 for the first 15min then £15 for every 15 minutes thereafter.

Notification of Absence/Lateness: –The parent/carer is expected to notify the nursery if their child is going to be late or absent from the nursery by 10am.

Unforeseen Closure: In the event of closure of the nursery due to extreme weather conditions, flooding, loss of utility supplies, heating failure, or other causes beyond the reasonable control of the nursery, the nursery will close, and the parent/carer accepts that no refund of fees will be made due to continued operational costs.

Sickness/Emergency Treatment: Children must not attend the nursery when they are unwell or suffering from a contagious illness or infection. In the event of a child becoming ill whilst at the nursery, the parent or nominated carer will be contacted to arrange to take their child home.
In the case of an infectious condition the recommended exclusion time must elapse before the child can be readmitted to the nursery (the nursery can advise on this).

Sickness/Emergency Treatment (CONT): In the case of an emergency nursery staff will call health professionals. A senior member of staff will accompany the child to the hospital until the child’s parent/carer arrives. The nursery will continue to make contact with their parent/carer if they had not been able to reach them immediately.

Complaints Procedure: The nursery complies with a laid down complaint’s procedure, a copy of this is held in the nursery, in compliance with Care Inspectorate requirements.

Safeguarding Children Policy: The Nursery follows Argyll and Bute’s Child Protection Guidelines that are set out by local authorities and adheres to guidance from Care Inspectorate.

Care Inspectorate Registration: The nursery is registered with Care Inspectorate and complies with all Care Inspectorate procedures.

Loss or Damage: The nursery does not accept responsibility for any loss or damage of property on its premises.

Nursery Policies and Procedures: All nursery policies and procedures can be viewed online, or they are available at the nursery. It is parents’ responsibility to read these and familiarise yourself with all policies and procedures. If you require clarification on any policies / procedures, then please speak to the management team. The policies will be reviewed on a yearly basis, and this will be done through our “Policy of the month” parents will receive a copy via e-mail and will be asked to read through and if they would like to include anything they can speak to management.

These ‘Terms and Conditions’ can be downloaded as a pdf form here, and can be filled in prior to your child’s enrolment: Terms and Conditions

Child’s name ………………………………………………
Parent’s name ……………………………………………
Parent’s signature ……………………………………….
Date ……………………………………
 

Our Address

Riverside Rascals Day Nursery
Oban Road
Lochgilphead
Argyle
PA31 8NG

Contact Details

Telephone : 01546 606249
Email : riversiderascals@btconnect.com
Website : www.riversiderascals.co.uk

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